{"id":2363,"date":"2021-01-14T12:47:25","date_gmt":"2021-01-14T17:47:25","guid":{"rendered":"https:\/\/egacal.edu.pe\/?page_id=2363"},"modified":"2023-11-23T14:53:34","modified_gmt":"2023-11-23T19:53:34","slug":"libro-de-reclamaciones-egacal","status":"publish","type":"page","link":"https:\/\/egacal.edu.pe\/index.php\/libro-de-reclamaciones-egacal\/","title":{"rendered":"Libro de Reclamaciones Egacal"},"content":{"rendered":"<p>[vc_row][vc_column width=\u00bb5\/6&#8243; offset=\u00bbvc_col-sm-offset-1&#8243;][vc_column_text]El mensaje que usted env\u00ede llegar\u00e1 directamente al correo electr\u00f3nico del Responsable del Libro de Reclamaciones, quien se encargar\u00e1 de direccionar y dar seguimiento al cumplimiento del plazo de atenci\u00f3n de los reclamos formulados.<\/p>\n<ul>\n<li>RAZON SOCIAL: EGACAL S.A.C.<\/li>\n<li>RUC: 20502258011<\/li>\n<li>DIRECCI\u00d3N: Trinidad Mor\u00e1n 281 \u2013 Lince (altura cdra. 25 de la Av. Arenales)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=\u00bb.vc_custom_1592239010577{margin-top: 0px !important;padding-top: 10px !important;}\u00bb][vc_column width=\u00bb5\/6&#8243; offset=\u00bbvc_col-sm-offset-1&#8243;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2361-o1\" lang=\"es-PE\" dir=\"ltr\" data-wpcf7-id=\"2361\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/2363#wpcf7-f2361-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2361\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_PE\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2361-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:2361,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;,&quot;notice_dismissed_rollback-cf7-5.9.3&quot;:true,&quot;notice_dismissed_update-cf7-6.1.5&quot;:true}}\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.6\" \/><input type=\"hidden\" name=\"redirect_nonce\" value=\"746a41c119\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_name\" value=\"document-pdf\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_reference\" value=\"502a15a1\" \/><input type=\"hidden\" name=\"wpcf7cfpdf_hidden_date\" value=\"27junio,2026\" \/>\n<\/fieldset>\n<p class=\"col1\"><span class=\"hideMe\">Nro. De Hoja de Reclamaci\u00f3n:<\/span>\n<\/p>\n<p class=\"col2\"><span class=\"wpcf7-form-control-wrap ticketreclamo\" data-name=\"ticketreclamo\"><input type=\"text\" name=\"ticketreclamo\" class=\"wpcf7-form-control wpcf7-text wpcf7dtx wpcf7dtx-text\" aria-invalid=\"false\" value=\"4313321292\"><\/span>\n<\/p>\n<p class=\"subtitulo\"><b>1) IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE<\/b>\n<\/p>\n<p class=\"col1\" ><label> Nombres*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre\" \/><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Apellidos*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"apellido\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"apellido\" \/><\/span><\/label>\n<\/p>\n<p class=\"col1\"><label> Tel\u00e9fono*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span> <\/label>\n<\/p>\n<p class=\"col2\"><label> Otro Tel\u00e9fono<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telefono2\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono2\" \/><\/span> <\/label>\n<\/p>\n<p class=\"col1\"><label> Tipo de Direcci\u00f3n*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-direccion\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-direccion\"><option value=\"Casa\">Casa<\/option><option value=\"Avenida\">Avenida<\/option><option value=\"Jir\u00f3n\">Jir\u00f3n<\/option><option value=\"Calle\">Calle<\/option><option value=\"Otro\">Otro<\/option><\/select><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Domicilio*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"direccion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"direccion\" \/><\/span><\/label>\n<\/p>\n<p class=\"col1\"><label> N\u00b0<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lote\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lote\" \/><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Dpto\/Interior<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"depto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"depto\" \/><\/span><\/label>\n<\/p>\n<p class=\"col1\"><label> Urbanizaci\u00f3n (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"urbanizacion\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"urbanizacion\" \/><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Referencia (opcional)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"referencia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"referencia\" \/><\/span><\/label>\n<\/p>\n<p class=\"col1\"><label> Departamento<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"departamento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"departamento\" \/><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Provincia<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"provincia\" \/><\/span><\/label>\n<\/p>\n<p class=\"col1\"><label> Distrito<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"distrito\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"distrito\" \/><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Nombre del padre o madre o apoderado (en caso sea menor de edad)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nombre-tutor\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nombre-tutor\" \/><\/span><\/label>\n<\/p>\n<p class=\"col1\"><label> Tipo de Documento*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo-documento\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tipo-documento\"><option value=\"DNI\">DNI<\/option><option value=\"RUC\">RUC<\/option><option value=\"CE\">CE<\/option><\/select><\/span> <\/label>\n<\/p>\n<p class=\"col2\"><label> N\u00famero de Documento*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"numero-documento\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"numero-documento\" \/><\/span><\/label>\n<\/p>\n<p class=\"col-media\"><label> Correo*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"correo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"correo\" \/><\/span><\/label>\n<\/p>\n<p class=\"subtitulos\"><b>2) Identificaci\u00f3n del bien contratado<\/b>\n<\/p>\n<p class=\"col1\">Monto del bien objeto de Reclamo*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"monto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"S\/\" type=\"text\" name=\"monto\" \/><\/span>\n<\/p>\n<p class=\"col2\"><label> Identificaci\u00f3n del bien contratado*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"ident-bien-cont\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"ident-bien-cont\"><option value=\"Producto\">Producto<\/option><option value=\"Servicio\">Servicio<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Descripci\u00f3n del bien contratado*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"descripcion\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"descripcion\"><\/textarea><\/span><\/label>\n<\/p>\n<p class=\"subtitulo\"><b>3) Detalle de la reclamaci\u00f3n<\/b>\n<\/p>\n<p class=\"col3\"><label> Tipo de reclamaci\u00f3n*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"menu-56\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"menu-56\"><option value=\"Selecciona el tipo de reclamo\">Selecciona el tipo de reclamo<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Queja\">Queja<\/option><\/select><\/span><\/label>\n<\/p>\n<p class=\"col4\"><b>Reclamo<\/b>: Una reclamo es la disconformidad relacionada a los productos o servicios<br \/>\n<b>Queja<\/b>: Una queja es la disconformidad no relacionada a los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.\n<\/p>\n<p class=\"col1\"><label> Detalle*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle0\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"detalle0\"><\/textarea><\/span><\/label>\n<\/p>\n<p class=\"col2\"><label> Pedido*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"pedido\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"pedido\"><\/textarea><\/span><\/label>\n<\/p>\n<p class=\"subtitulo\"><b>4) Acciones adoptadas por el proveedor<\/b>\n<\/p>\n<p><label> Detalle (Para ser llenado por el proveedor)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalle2\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"detalle2\"><\/textarea><\/span><\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p>\n<p class=\"mensaje-adicional\"><em><span class=\"icon\"><\/span> *Para imprimir esta p\u00e1gina que contiene tu hoja de reclamaci\u00f3n, puedes presionar Ctrl+P<\/em>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column width=\u00bb5\/6&#8243; offset=\u00bbvc_col-sm-offset-1&#8243;][vc_column_text]El mensaje que usted env\u00ede llegar\u00e1 directamente al correo electr\u00f3nico del Responsable del Libro de Reclamaciones, quien se encargar\u00e1 de direccionar y dar seguimiento al cumplimiento del plazo de atenci\u00f3n de los reclamos formulados. RAZON SOCIAL: EGACAL S.A.C. RUC: 20502258011 DIRECCI\u00d3N: Trinidad Mor\u00e1n 281 \u2013 Lince (altura cdra. 25 de la Av. Arenales) [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page_fullwidth.php","meta":{"_acf_changed":false,"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","_mc_calendar":[],"footnotes":""},"class_list":["post-2363","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/pages\/2363","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/comments?post=2363"}],"version-history":[{"count":3,"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/pages\/2363\/revisions"}],"predecessor-version":[{"id":2368,"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/pages\/2363\/revisions\/2368"}],"wp:attachment":[{"href":"https:\/\/egacal.edu.pe\/index.php\/wp-json\/wp\/v2\/media?parent=2363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}